TXU Energy Reviews 2,707

Karen j. Was so helpful in assisting me with an extension

The most expensive provider in TX, make sure you avoid this company and shop around

Kathya was very helpful and quick to help me with setting up my electric at my new house!

Customer service was nice easy to understand and resolved my issue quickly

My experience was beyond amazing quick and very helpful. My agent Angel Emmanuel was by far the best and is the reason I will continue to stay with TXU and refer them to a friend. I love how TXU are always willing to work with you and are n understanding to our daily need. Its more than a light company I feel like they treat me like family. Customer service was amazing and handled my solution today.

Angel Emmanuel was such a big help today. Great customer service

Yeyson Yonivan was very helpful in renewing my next plan, thank you. All details, usage, savings were considered and explained in detail to help me decide, regarding price, plan term limits and fees. I appreciate the great service especially after normal business hours.

Diana was awesome. Very kind and considerate. Helped me alot. Thanks.

Great customer service was more than willing to help me with the situation

I have been a customer ox TXU since 2014.
Today I had to transfer the service to a new apartment; the process was easy, the TXU personnel did an excelent job in processing the request...

Thank you Yeyson Yonivan por the excellent service on the chatline.

I have been with TXU Energy for over 20 years and very rarely had any issues with them

If I ever did have an issue or concern, TXU was Excellent at helping me through to a solution or to understanding what I needed to know

I almost always dealt with my payments through the TXU Energy Virtual Assistant which actually worked Very Well every time and was very easy to follow

I have a high level of Trust with TXU Energy that they have earned from me for over 20 years

Karen Judith via the customer support chat was amazing and handled all mt questions and concerns very efficiently.

Helped me set up a payment arrangement to keep my power on! Great customer service

If you need to call customer service, be forwarned that you will be sent to an OFFSHORE call center where you will try to communicate with a representative whose first language IS NOT ENGLISH. But it gets worse. These (low cost) customer service centers use a VOIP (voice over internet protocol) connection which is ALWAYS one of poor audio quality. Gets even worse...the representatives you reach, whose English you will struggle to understand, all use a headset to answer calls which (based on the quality of audio) was purchased in bulk from Radio Shack shortly after they filed for bankruptcy!!!! I spent nearly 25 minutes subjected to this ridiculous farce of a customer service experience and now when I see a TV ad for companies like Consumer Cellular who include in their commercial the fact that they offer "US-based customer service" I understand why they feel this is IMPORTANT.....because Americans are sick and tired of companies who farm out their CS centers to these low cost and clearly INFERIOR operations located in Costa Rica, Nicaragua, Honduras, India and Timbuktu!!! (yes, that means you too HP, GE, etc. etc. etc.)

Angel E. was helpful and kind! He was thorough and did not waste time. I appreciate his kindness and professionalism.

Angel Emmanuel was very helpful and pointed me in the right direction!

Great customer service especially information given.

These people are thieves. Not only do they strip us with their electricity rates, but once we changed to Texas Energy at half the price, they tried to aggravate our situation by damaging our credit score.

There is no way to discuss the charges they were trying to apply. No nothing. They just don't care. This company is blatantly composed of thieves. It is astounding.

BE AWARE

Customer service was very helpful and extended my payment to the 15th to help me. I do appreciate it very much.